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The reputation develops as result of numerous contacts of the expert or the organization with business partners. Quite often, the made mistake, unreasoned actions can lead to formation of adverse impressions, bad reputation, and it is very difficult to change the developed impression. Therefore in business communication each false step can have far-reaching adverse effects'.

Sensitivity is special, peculiar is moral to well-mannered people a form of manifestation of a correctness and a step in communication. We are attracted by such people. For them there are no problems, to a lump to the first to greet. Ability is peculiar to them is thin to understand mood of people.

As a rule, conversations and negotiations are planned in advance. In the course of preparation of negotiations it is important to define precisely positions of negotiators and possible versions of mutually acceptable decisions. One of methods in drawing up balance sheets.